sambarjp Casino & Sportsbook Data Care

What data we collect on sambarjp

We collect your personal information in stages. At signup, we ask for your full name, date of birth, email address, and phone number. These are required to create your sambarjp account and verify your identity. We also collect your chosen username and password (encrypted and never stored in plain text).

When you deposit funds on sambarjp, we receive payment details: the payment method you use (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or direct bank transfer via mobile banking, local payment, online payment, or e-wallet), the amount, the date, and a transaction reference. We do not store full credit-card numbers or bank-account details; our payment partners handle those. We also collect your IP address and device information (browser type, operating system) when you log in. If you place a bet, submit a withdrawal request, or chat with our support team, those interactions are logged in your account history.

How we use your data

We use your data for specific purposes. Your name, email, and phone number allow us to identify you, send account notifications (e.g., login alerts, withdrawal confirmations), and provide customer support. Your payment details are used solely to process deposits and withdrawals. Your betting history helps us personalise your feed — for example, showing you football markets from Piala Indonesia or Piala AFF if that is your betting preference — but we do not sell this preference data to third parties.

We also use your IP address and device information to detect fraud. If we notice unusual login activity from a new device or location, we may ask you to re-verify your identity. This protects your account. We retain transaction records (dates, amounts, outcomes) for a minimum of seven years to comply with financial regulations and to answer your questions about past bets or withdrawals.

Third parties and data processors on sambarjp

Our payment partners (mobile banking, local payment, online payment, and your bank) receive your payment details when you deposit or withdraw. These partners are independent data controllers — they have their own privacy policies. sambarjp does not control how they use your data beyond processing the transaction.

We use third-party hosting providers to store your data on secure servers. These servers may be located outside Indonesia. We also use fraud-detection services that analyse your login patterns and betting behaviour to flag suspicious activity. None of these processors use your data for marketing or secondary purposes without your consent.

We do not share your data with other betting operators, casinos, or advertisers. We do not sell your email address or phone number. We disclose your information only when legally required — for example, if law enforcement requests it via court order, or if financial regulators need it for audit purposes.

Data security is not an afterthought at sambarjp — it is built into how we operate from day one.

Cookies and tracking on sambarjp

sambarjp uses cookies to keep you logged in and to remember your preferences (e.g., your language choice, your favourite football league for browsing). These are session cookies and persistent cookies. Session cookies expire when you close your browser. Persistent cookies remain for up to one year and help us recognise you on your next visit.

We do not use cookies to track your behaviour outside sambarjp. We do not share cookie data with advertisers. You can disable cookies in your browser settings, but some sambarjp features (like staying logged in) may not work properly without them.

Your rights regarding data on sambarjp

You have the right to request a copy of the data sambarjp holds about you. To do so, contact our help desk with your account name and email. We provide a complete data export within 14 days. You can also request that we correct inaccurate information — for example, if your phone number has changed or your address is outdated.

You have the right to request deletion of your account and associated data, with limited exceptions. We must retain transaction records for regulatory purposes, but we can delete your email, phone number, and payment preferences. Deletion requests take up to 30 days. If you change your mind, you can contact us to cancel the deletion before it is finalised.

Data security and retention

We at sambarjp use industry-standard encryption (TLS 1.2 or higher) for all data in transit and AES-256 for data at rest on our servers. Our servers are located in secure data centres with physical access controls and redundant backups. Access to your data is restricted to sambarjp staff with a legitimate business need — for example, our support team can view your transaction history to answer withdrawal questions, but they cannot view your password or payment card details.

We retain your account data for as long as your account is active, plus two years after you request deletion. Transaction records are kept for seven years. Login records are kept for one year. If sambarjp is acquired or merged with another company, we will notify you of any change to how your data is handled and give you the option to delete your account.

Contact and updates to this policy

If you have privacy concerns, email our data protection team at [email protected] or contact our help desk through the platform. We respond to privacy requests within five business days.

We may update this privacy policy if our practices change or if law requires it. Material changes are announced via email to all account holders at least 30 days before taking effect. Continued use of sambarjp after the update date means you accept the new terms. Periodic reviews — especially around major holidays like Idul Fitri or Imlek when our platform experiences high traffic — allow us to refine our data practices and ensure your security remains our top priority.

This policy was last updated in 2025. We commit to keeping your data safe, your privacy respected, and your sambarjp experience secure.